Last updated: October 9, 2026
Help CenterFrequently Asked Questions
Straight answers about our made-to-order products, shipping, payment, returns and exchanges.
The numbers at a glance
| Topic | Answer |
|---|---|
| Production time | 2–5 business days (printed to order) |
| Delivery time | 3–5 business days after shipment |
| Total estimated time | 5–10 business days |
| Shipping fee | $4.95 flat rate |
| Return window | 30 days from delivery, free return shipping |
| Payment | PayPal |
| Support | Email, Mon–Fri, 9:00 AM – 5:00 PM MT |
Business days are Monday - Friday, excluding public holidays. Our team works Mon–Fri, 9:00 AM – 5:00 PM MT.
Products and orders
QAre your products printed to order?
Yes. Every T-shirt, hoodie, apparel item and pair of shoes on jovemoon.com is printed to order. We do not keep pre-made items. Your item is produced upon order after your payment is confirmed, then checked, packed and shipped to you.
QWhy does my order take a few days before it ships?
Because each item is made to order, it needs 2–5 business days of production before it leaves for delivery. This lets us offer many designs and sizes without producing items that nobody buys.
QWhat products do you sell?
We sell adult apparel, including T-shirts, hoodies and sweatshirts, plus adult shoes. All products come in adult sizes only. Each product page lists available sizes, colors and materials.
QHow do I choose the right size?
Every product page has a size chart. Measure a similar item you own and compare it with the chart. If you are between sizes, email us and we will help you pick. If the size is still wrong, you can exchange it with free return shipping.
QCan I change or cancel my order?
Yes, if production has not started. You can cancel free of charge up to 12 hours after you place your order, as long as production has not begun. Changes to size, color or address are also possible before production starts. Email [email protected] with your order number. Once production starts, the order cannot be cancelled, but you can return the item after delivery.
Shipping and delivery
QHow long does shipping take?
Orders are produced in 2–5 business days. Once shipped, delivery takes 3–5 business days, for a total of 5–10 business days from your order date. You will receive a tracking number by email once your order ships.
QHow much does shipping cost?
Shipping is a $4.95 flat rate per order to any address in all 50 United States, including Alaska & Hawaii.
QWhich carrier will deliver my order?
We ship via USPS, UPS or FedEx depending on your location and order. The carrier and tracking number are included in your shipping confirmation email.
QDo you ship internationally?
No. We ship inside the United States only, to all 50 states including Alaska and Hawaii. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, US territories or international addresses.
QWhat if my package is lost or marked delivered but missing?
Email us no later than 7 days after the estimated delivery date. We open a claim with the carrier, which takes 3–5 business days. If the package is not found, we send a free replacement or a full refund.
Payment and pricing
QWhat payment methods do you accept?
We accept PayPal, which lets you pay with your PayPal balance or major credit/debit cards (Visa, Mastercard, American Express, Discover) through PayPal Guest Checkout. No PayPal account is required.
QDo you charge sales tax?
The price displayed is the final product price. Any applicable sales tax, if required by your state, will be calculated at checkout.
QIs my payment information safe?
Yes. PayPal processes every payment on a PCI-DSS compliant system. We never see or store your full card number, and our site uses SSL encryption.
Returns, exchanges and refunds
QDo you accept returns for non-defective items?
Yes. We accept returns for both defective and non-defective items up to 30 days after delivery, as long as items are unworn, unwashed and in original packaging with all tags attached.
QDo I pay for return shipping?
No. Return shipping is free for change-of-mind and sizing returns. We do not charge a return shipping fee, and there is no restocking fee.
QHow do I get a return label?
Email [email protected] with your order number. We send you a prepaid return label in 1 business day, at no cost to you. Download and print the label, then drop off the package at any USPS, UPS or FedEx location shown on the label.
QDo you accept exchanges?
Yes. We accept direct exchanges up to 30 days after delivery. Email us with your order number and the size or color you want, and we send a free prepaid return label. Your replacement is printed to order and shipped after we inspect the returned item.
QWhen will I get my refund?
We process refunds 2 business days after we receive and inspect your return. PayPal or your bank may take another 3–5 business days to show the money in your account. Refunds go back to your original payment method.
QWhat if my item arrives damaged or wrong?
Email us no later than 30 days after delivery with a photo of the problem. We send a free replacement or a full refund, including the original $4.95 shipping fee.
Company and support
QWho operates Jovemoon?
jovemoon.com is operated by Zyphoria Ventures LLC, 805 CY Ave, Casper, WY 82601, United States.
QHow do I contact customer support?
Email [email protected]. Our support hours are Mon–Fri, 9:00 AM – 5:00 PM MT, and we reply in 1 business day. We offer email support only.
💬 Still have a question?
Email us with your order number and a short description. A real person on our team will read it and reply in 1 business day.